BPO AND CALL CENTRE TRAINING IN UTTAM NAGAR

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What is BPO Training


In a customer service call center, training will often focus on product knowledge, complaint management or questioning techniques in first-call resolution. In a sales-based call center, training will also focus on ensuring employees are able to advise customers on the best-fit product or service.

Attitude Academy is the best career option

For learning BPO Training? Are you aspiring to work in a International Call Centre but don't know what it entails?
Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this the module is for you.

Attitude Academy is a complete training module to create English communication abilities for any individual who needs to enter the global call focus industry. So as to talk with clients over the globe, and answer inquiries agreeably. Call center operators should be clear, instant and exact with their reactions, and communicate in English effectively, wonderfully and understandably. This module gives a simple to-pursue, step - by - step program in building English speaking skills, Highlight, development and Meeting skills.

Training  Highlights 

Types of Call Centre

The functioning of a Call Centre
Scope of the Call Centre Industry

BPO Training Skills

  • Telephonic skills - Outbound / Inbound / Marketing skills
  • Reading Skills - Focus on wave modulation
  • Listening Skills
  • English Speaking
  • Call Centre Training
  • Voice and Accent Training
  • Call Centre Certificate Program

Eligibility For BPO Training 

  • Must have passed Class12th or equivalent from a recognized board
  • Knowledge in computer, the application is an added advantage
  • Good communication skills and proficiency in English
  • One should be ready to work in a team
  • Sound analytical skills
  •  High working standards

About The Course

The course empowers a broad learning of the communication ideas of BPO Training and expert abilities that will go into the high opportunity ITeS/BPO Area. After completion of the program, you will have the option to serve the client viably in a KPO/BPO and that guarantees quicker development in the association. BPO training is lined up with NOS (National Word related Guidelines) by IT/ITeS Area Skills Council of India.

The Benefit of BPO Training

Ability to Focus on Core Business: Since a considerable chunk of the business is outsourced to a service provider, the top management of the company can focus its attention on core operational areas. This also leads to better employee productivity and helps them make better and more informed business decisions.

Location: Uttam Nagar, Delhi, 110059, India

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